Refund & Return Policy

At KOTA, every product is made to order just for you. Because of this, we do not accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or accidental purchases.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, we're here to help.

Please contact us within 14 days of delivery at [your email address] with:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Once reviewed, we'll gladly provide a replacement or refund if the issue is determined to be a manufacturing defect or fulfillment error.

Lost Packages

If your package appears to be lost in transit, please contact us and we'll work with the shipping carrier to resolve the issue as quickly as possible.

Cancellations

Because orders enter production shortly after they are placed, cancellation requests can only be accepted before production begins. If you'd like to cancel your order, please contact us as soon as possible.

Questions

If you have any questions about your order or this policy, feel free to reach out to us at [your email address]. We're always happy to help.

Thank you for supporting KOTA.

Keep Our Trails Alive.