Shipping Policy

Thank you for shopping with KOTA.

Every KOTA product is made to order. This allows us to reduce waste and create each item specifically for you.

Processing Time

Orders are typically processed within 2–5 business days before shipping.

Shipping Times

Estimated shipping times after production:

• United States: 3–7 business days

• International: Delivery times vary depending on destination.

Please note that shipping estimates may vary during holidays or periods of high demand.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with tracking information.

Shipping Delays

While we work hard to meet our estimated delivery times, KOTA is not responsible for delays caused by shipping carriers, weather, customs processing, or other circumstances beyond our control.

Incorrect Shipping Address

Please ensure your shipping information is accurate before placing your order. If an incorrect address is provided, additional shipping charges may apply if the order needs to be reshipped.

If you have any questions regarding your shipment, please contact us at support@kotacases.com.